Policy and Warranty Information
Our support team is a dedicated group that is committed to getting you the best support possible. We will get certified technicians from all major brands to assist with your support. Where the standard warranty and support stops, is where we come in. You will be requested to diagnose and contact the manufacture's support to verify the problem and solution. We can then assist with your options and provide you with solutions once we determine if your product is or isn't covered by the manufacture's warranty.Please familiarize yourself with the following policies and warranty information. It is a good idea to link, copy, download or print the information and keep it handy.
All customer who have completed an order or who register with us will be able to access their customer Help Desk. Here you can track and assign tickets to any questions you have. You can submit your questions directly to the department that best fits the subject, to have it quickly answered. If you are not a customer and do not have an account with us yet, you can use our Contact Us Form for general inquires. Our Toll Free Number is available from 7am - 7pm CST. If lines are busy you can leave a message and we will respond promply in the order it was received. In either case, I assure you that our technicians will show you the utmost in courtesy and I ask that you respond similarly. If, however, you feel that you have been treated unfairly or if your problem was not addressed by our staff, please send me an e-mail via the Contact US Form with your phone number and the best time to call you. I will contact you personally to resolve your problem! However understand, honesty helps expedite correcting the error. We are here to help resolve your problem, not put you on trial. Computers offer any easy scapegoat in pointing blame, but drastically slows the support process. We will go well beyond for you, but we need your assistance in achieving this!